Customer Service 💬

We deliver throughout Europe , with an average delivery time of 48 hours . In addition to this time, there is the order processing time , which may vary depending on the volume or the customization options chosen.

Shipments are handled by UPS, FedEx or Colissimo , depending on the destination country and product specifications, to ensure a reliable, fast and discreet service.

Our packages are 100% neutral and anonymous : they do not contain any brand, logo, or mention related to sex dolls or the PTIKU brand. The package images displaying our logo on the site are purely illustrative , designed for aesthetic and demonstrative purposes.

In fact, from payment to delivery , everything is designed to protect your privacy . No visible element on the packaging will indicate the nature of the product or its origin. You can therefore order in complete discretion , with the certainty that no one – not even the delivery person – will know what your package contains .

Payment is 100% secure and anonymous in your bank account. Nothing embarrassing will appear on your bank statement.

We do not store any third-party payment-related information.

We do not accept product returns because the recovery of used adult products is of course prohibited for hygiene reasons.

The only reason for a return/refund is the defective product, see the next section →

It is possible that a product has a manufacturing defect, this is very rare, but if it happens to you obviously the refund and the sending of a new product is a priority.

Customer satisfaction is our priority.

Absolutely. At PTIKU, discretion is total . No logo, no mention of our brand or the type of product appears on the package. The package is neutral, opaque and impossible to identify, whether by a neighbor, a delivery person or a third party. You can order your half sex doll with complete peace of mind , including at home or at a relay point.

No. No explicit mention appears on your statement. The payment line is anonymized and does not contain any terms related to intimate or sexual matters . This is an essential precaution taken by PTIKU to guarantee your financial confidentiality , from the moment of the transaction.

We deliver our half sex dolls throughout the European Union , including Belgium, Switzerland, Luxembourg and the French overseas territories (additional charges apply). For each order, we select the most reliable carrier (UPS, Colissimo, FedEx, etc.) to ensure fast, discreet and traceable delivery.

It is recommended to store your half sex doll flat, on a soft surface , away from light and dust. You can wrap it in a cotton sheet or use a storage bag. Avoid humid or overly hot places: this preserves the flexibility of the silicone and prolongs the life of your PTIKU creation.

To care for your doll, gentle cleaning with warm water without oily soap is sufficient. If necessary, you can use a natural soap with a neutral pH, without aggressive oils. After washing, let it air dry , ideally placed on a clean towel, flat on a bed or soft surface. Avoid excessive rubbing or direct exposure to a heat source to preserve the texture and flexibility of the silicone.

To preserve the realistic skin texture, absolutely avoid oily moisturizers , which can alter the silicone in the long term. Instead, we recommend lightly applying talcum powder when the doll is not in use for an extended period. This simple step helps preserve softness, prevent friction , and maintain a silky feel over time.

Yes, but only water-based lubricants , specially designed for silicone sex toys. Never use oil-based or silicone lubricants, which could damage the material . PTIKU also recommends cleaning the orifice used after each session, for perfect hygiene and a consistently realistic experience.

Our half sex dolls weigh on average between 4 kg and 9 kg , depending on the model. This weight has been designed to offer a realistic and stable feeling , while remaining easily transportable and discreet to store.

Absolutely. You can use your PTIKU half doll withsilicone-compatible sex toys , such as water-based dildos or plugs. It is recommended to clean the accessories thoroughly before and after use for optimal hygiene.

Yes. PTIKU crystallized silicone , a hybrid silicone, offers an ultra-realistic, soft, supple, and slightly velvety feel. It faithfully mimics human skin without being sticky or rigid. The experience is sensory, immersive, and high-end.

Yes, it is possible. The package remains 100% neutral , without any invoice or visible mention. You can indicate a different delivery address and even add an anonymous message in certain cases (to be specified in the order comment).

PTIKU is a French brand known for its sensory realism , absolute discretion and its handcrafted design in high-end silicone . Each half sex doll is sculpted to offer a unique intimate experience , far from standard products sold on the chain.

French Customer Service also offers you technical quality and understanding adapted to your needs.

A PTIKU half sex doll focuses on the hip and pelvic area, providing essential sensations without the weight or bulk of a full-length model. It is the ideal alternative for those seeking pleasure and discretion .

Yes, half-size sex dolls are perfect for a first experience . Lighter, easy to handle and maintain, they allow you to discover the realistic sensations of silicone without constraints.

Yes, some customers use a low-temperature electric blanket or mattress pad to slightly warm the surface. Be careful never to use a direct heat source such as a hair dryer.

Yes, each orifice is molded with realistic internal textures , designed to provide intense sensations. The interior of the cavity is soft, supple and faithfully sculpted to mimic reality .

With proper care, a PTIKU silicone half doll will maintain its quality for years . Avoid greasy products, store it in a clean place, and use talcum powder to maintain the soft texture.

Yes, that's one of the advantages of the half-size. It's compact, lightweight, and portable , perfect for slipping into a suitcase without attracting attention. Ideal for discreet travel.

Yes. Many users report improved body awareness, reduced stress, and increased confidence . It's also a great way to support long-distance relationships or explore your desires on your own.